These Terms and Conditions set out the basis on which we provide removal and associated services within Surrey and surrounding areas. By booking our services, you agree to be bound by these terms. Please read them carefully before confirming any removal, packing, storage or waste-related services.
In these Terms and Conditions, the following expressions have the meanings given below.
Company means the removal service provider supplying the services.
Customer means the individual, partnership, company or other legal entity who requests and pays for the services.
Services means any removal, packing, unpacking, loading, unloading, storage, waste removal, or associated services provided by the Company.
Premises means the collection address, delivery address, any access points, and any other locations where services are carried out.
Goods means the items, furniture, equipment, personal effects and other property that are the subject of the services.
Contract means the agreement between the Company and the Customer for the supply of services, comprising these Terms and Conditions and any written quotation or confirmation issued by the Company.
Any quotation is based on the information provided by the Customer and, where applicable, on a site survey carried out by the Company. Quotations are normally provided in writing and will specify the services to be supplied, the estimated price, and any assumptions or exclusions.
Quotations are typically valid for a limited period from the date of issue. If a Customer wishes to proceed after the expiry of this period, the Company reserves the right to review and revise the quotation.
The Company may revise the quotation or apply additional charges where the information provided by the Customer is incomplete, inaccurate, or has changed, including but not limited to changes to access, quantity or nature of goods, parking arrangements, dates or times of the move, or any other circumstances that affect the resources required.
A booking is only confirmed once the Customer has accepted the quotation in writing or by any method indicated as acceptable by the Company, and any required deposit has been received in cleared funds.
The Customer must provide accurate details of the addresses, access conditions, parking restrictions, property type, number of floors, anticipated volume of goods, and any particularly large, fragile, or high-value items.
The Company may decline a booking at its discretion. If the Company cannot accept a booking after a quotation has been issued, any deposit received will be refunded.
The Customer is responsible for ensuring that all necessary permissions are obtained, including parking dispensations, access permissions, and any building or estate management authorisations needed for the services to be carried out.
The Company will perform the services with reasonable care and skill and in accordance with the terms of the Contract. Services may include domestic removals, office or commercial moves, packing and unpacking, furniture disassembly and reassembly, and, where agreed, waste removal and disposal.
The Company does not undertake the disconnection or reconnection of appliances or services such as gas, electricity, water, data, or specialist equipment unless expressly agreed in writing and carried out by suitably qualified personnel.
Any time estimates for completing the services are provided for guidance only. Whilst the Company will use reasonable endeavours to meet agreed dates and times, it does not accept liability for delays or failure to perform where such delays or failures are caused by events beyond its reasonable control.
The Customer must ensure that the Premises are safe, accessible and suitable for the services to be carried out. This includes providing clear access for vehicles, including suitable parking space close to the property, and ensuring that stairways, lifts, corridors and entrances are available and safe for use.
The Customer is responsible for packing and securing all Goods, unless packing services have been expressly included in the Contract. Where the Customer carries out their own packing, the Company is not liable for damage caused by inadequate or unsuitable packing.
The Customer must remove or secure valuables, important documents, money, jewellery, watches, precious metals or stones, securities, and other items of high personal or financial value. The Company does not accept responsibility for such items unless they have been specifically declared, agreed in writing and accepted for carriage as part of the Contract.
The Customer must ensure that no prohibited, hazardous, illegal, or perishable items are included in the Goods. This includes explosives, flammable substances, gas bottles, chemicals, paint, solvents, firearms, ammunition, controlled drugs, live animals, or any items prohibited by law.
If the Customer fails to comply with these responsibilities, the Company may suspend or cancel the services and charge for any resulting costs or delays.
Unless agreed otherwise in writing, full payment for the services is due before or on the day the services are performed. The Company may require a deposit or part-payment at the time of booking, with the balance due by a specified date.
Payments must be made using the methods specified by the Company. All prices are quoted in pounds sterling and are exclusive of any applicable taxes that may be chargeable under UK law, which will be added at the prevailing rate if applicable.
If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums in accordance with applicable UK legislation and to suspend or cancel services until payment is made in full.
Additional charges may be applied where extra work is required that was not included in the original quotation. Examples include delays caused by lack of access, waiting time beyond what has been allowed for, packing or unpacking work requested on the day, additional trips, or moving items that were not originally declared.
The Customer may cancel or postpone the services by providing notice to the Company. The amount of notice required and any applicable charges will be set out in the quotation or booking confirmation.
Where no specific cancellation policy has been provided, the following will generally apply. If the Customer cancels more than a specified number of working days before the agreed service date, any deposit may be refunded, less any reasonable administration costs. If the Customer cancels within a shorter period, a proportion of the quoted price may be charged, up to the full amount where cancellation occurs at very short notice.
If the Customer postpones the services, the Company will use reasonable efforts to accommodate a new date, but this may be subject to availability and additional charges. Any cancellation or postponement must be communicated as soon as reasonably practicable.
The Company may cancel or defer the services if it is unable to perform them due to events beyond its reasonable control, including severe weather, vehicle breakdown, accidents, illness, industrial action, or legal restrictions. In such cases, the Company will aim to rearrange the services or refund any payments made for services not performed, but will not be liable for any consequential losses.
The Customer is responsible for arranging suitable parking for the Company’s vehicles at all relevant Premises. This may include obtaining permits, dispensations or authorisations from local authorities or property managers.
Any parking charges, fines or penalties incurred due to insufficient or unsuitable parking arrangements may be charged to the Customer where such arrangements were the Customer’s responsibility.
If safe and reasonable access is not available, the Company may refuse to move certain items or may adjust the method of work, which could result in additional time and charges. The Company is not responsible for damage caused by the Customer insisting that items are moved in circumstances that the Company has indicated are unsafe or unsuitable.
The Company will take reasonable care of the Goods and the Premises during the performance of the services. However, the Company’s liability is subject to the limitations set out in this section.
The Company is not liable for loss or damage to Goods arising from inherent defects, pre-existing damage, wear and tear, inadequate packing by the Customer, or movement of items against the Company’s advice. The Company is also not liable for any damage to premises caused by structural weaknesses, poor construction, hidden defects, or pre-existing conditions.
If the Company is found liable for loss of or damage to Goods, its liability will generally be limited to the reasonable cost of repair or replacement, taking account of age, condition and market value, and subject to any overall monetary limit set out in the quotation or insurance terms.
The Company will not be liable for any indirect or consequential loss, loss of profits, loss of business, loss of data or loss of opportunity arising out of or in connection with the services, whether in contract, tort or otherwise, except where such exclusion is not permitted by law.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under UK law.
The Customer must inspect the Goods and the Premises as soon as reasonably possible after completion of the services. Any visible loss or damage believed to have been caused by the Company must be reported to the Company without delay.
Formal written notification of any claim should be provided promptly and, in any event, within a reasonable time frame following completion of the services. The Company may require evidence of the loss or damage and reasonable access to inspect the items or premises before any repair or settlement is agreed.
Failure to notify the Company within the timeframe stated in the quotation or booking confirmation may affect the Company’s ability to investigate and may reduce or extinguish any liability it may have.
Where the Company provides waste or rubbish removal as part of the services, all such activity will be carried out in accordance with applicable UK waste and environmental regulations, including any licensing or duty of care requirements.
The Customer must accurately describe the type and quantity of waste to be removed. The Company does not remove hazardous, clinical, chemical or other regulated wastes unless this has been expressly agreed and is carried out in compliance with relevant regulations.
The Company will dispose of waste at authorised facilities. Any charges for disposal, including landfill tax or other levies, may be included in the quotation or charged separately as appropriate.
The Customer remains responsible for any prohibited waste that was not disclosed to the Company. If such waste is discovered, the Company may refuse to transport or dispose of it and may charge the Customer for any related costs.
The Company maintains insurance appropriate to its business activities, which may include cover for loss of or damage to Goods during transit, subject to policy terms, conditions and exclusions.
Details of any standard cover provided by the Company, and options for additional cover if available, will be made available on request or within the quotation. It is the Customer’s responsibility to consider whether the level of cover is sufficient for their needs and to arrange any additional insurance if required.
Where the services include storage of Goods, the Company will store them at a facility of its choice. The Company may move Goods from one storage location to another at its discretion, provided that the level of care is not reduced.
Storage charges will be payable in advance or as stated in the quotation. The Company may exercise a lien over Goods held in storage for unpaid charges and may, after giving reasonable notice, sell or dispose of Goods to recover outstanding amounts.
The Customer must keep the Company informed of their current contact details throughout any storage period.
The Company may collect and process personal data relating to the Customer and, where relevant, their representatives, for the purposes of providing the services, managing the Contract, and complying with legal obligations.
Personal data will be handled in accordance with applicable UK data protection law. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary for the performance of the services, to comply with legal requirements, or with the Customer’s consent.
If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as practicable. The Company will aim to investigate complaints promptly and to seek a fair resolution.
Raising a complaint does not remove the Customer’s obligation to pay for services properly rendered, but may be taken into account when agreeing any remedy where a complaint is upheld.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time the Contract is formed will apply to that Contract unless changes are agreed in writing by both parties.
Customers are encouraged to review the Terms and Conditions each time they make a booking to ensure they understand the provisions that will apply.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided under them.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
By making a booking for removal or associated services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
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| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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