This Privacy Policy explains how Removal Companies Surrey collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It is designed to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, requesting a quote, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Removal Companies Surrey customers and prospective customers within our operating area. It covers personal data collected through our website, over the phone, in person, and through any other communication channels we use to provide removal, packing, storage or related services.
We may collect and process the following categories of personal data:
Identification and contact details such as name, postal address, property addresses involved in the move, and other basic contact details required to provide quotations and carry out removal services.
Service and booking information such as dates and times of moves, inventory details of items to be moved, access information for properties, special instructions regarding the move, and records of communications relating to bookings and services.
Billing and payment information such as billing address and limited payment details necessary to process transactions. Payment card data is handled securely and may be processed directly by our payment service providers.
Communication records such as emails, contact form submissions, call notes and any feedback or complaints you submit, so that we can manage our relationship with you and improve our services.
Technical data such as basic usage information from our website, including pages visited and visit time, which may be collected through standard web technologies for security, performance and analytics purposes. Where cookies or similar technologies are used, we only process personal data from them where a lawful basis applies.
We collect personal data directly from you when you contact us to request a quotation, make a booking, ask a question, or enter into a contract for our services. We may also collect data when you interact with our website, respond to our communications, or provide feedback after a move.
In some limited circumstances we may receive personal data about you from third parties where it is necessary to provide services you have requested, for example from landlords, estate agents or commercial partners who act on your instructions in relation to a move.
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract. We process personal data to take steps at your request before entering into a contract and to perform our contract with you, such as providing quotations, carrying out removal and related services, communicating with you about your booking, and managing invoicing and payments.
Legal obligation. We process certain data to comply with legal and regulatory requirements, such as record keeping, accounting, tax obligations and responding to lawful requests from public authorities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests or those of a third party, and where your interests and fundamental rights do not override those interests. This includes using data to manage and improve our services, prevent fraud, secure our systems, handle enquiries and complaints, and keep records of customer interactions.
Consent. Where required by law, we rely on your consent to process personal data for specific purposes, such as certain types of direct marketing or the use of optional cookies or analytics tools. When processing is based on consent, you may withdraw your consent at any time.
We use your personal data for the following purposes:
To provide, manage and fulfil removal and related services requested by you, including arranging quotations, planning logistics, carrying out moves and providing storage where applicable.
To communicate with you about your enquiries, bookings, service updates and any changes to our terms or this Privacy Policy.
To manage our business operations, including internal administration, performance monitoring, quality control, training, and resolving queries or complaints.
To process payments, manage billing and undertake credit control and debt recovery where necessary.
To comply with applicable laws, regulations and lawful requests, and to protect our rights, property and safety and those of our customers and staff.
Where permitted, to inform you about services that may be relevant to you and to better understand the needs of our customers in our area.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place.
Service providers and processors. We may use third party providers to support the operation of our business and the delivery of our services, such as IT hosting providers, payment processors, customer management systems, document storage providers and subcontracted removal teams. These third parties act as data processors and are only permitted to process personal data on our instructions and for specified purposes. They are required to implement appropriate technical and organisational measures to protect your data.
Professional and legal advisers. We may share personal data with our accountants, auditors, insurers, legal advisers or similar professionals where it is necessary to obtain advice, manage risks or establish, exercise or defend legal claims.
Authorities and regulators. We may disclose personal data where required to comply with legal obligations, to respond to lawful requests, or to cooperate with regulators or law enforcement when justified.
Business transfers. In the event of a reorganisation, merger or sale of all or part of our business, personal data may be transferred as part of the relevant transaction, subject to requirements under data protection law.
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data in other jurisdictions, we ensure that appropriate safeguards are in place for any international data transfers. These safeguards may include the use of standard contractual clauses approved by the relevant authorities or reliance on adequacy regulations where applicable.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting obligations.
Customer and service records are generally kept for a period that allows us to respond to queries, manage any disputes or claims and meet statutory retention requirements. After the relevant retention period expires, we will securely delete or anonymise personal data so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. Measures may include access controls, secure storage, staff training and regular review of our security practices. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions.
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data concerning you.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. You also have the right to object at any time to processing for direct marketing.
Right to data portability. Where processing is based on consent or contract and is carried out by automated means, you may request to receive the personal data you have provided to us in a structured, commonly used and machine readable format and may request that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
If you wish to exercise any of these rights or have questions about how we handle your personal data, you can contact us using the details provided on our website or in your service documentation.
If you are concerned about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The updated version will be made available on our website and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
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| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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